Domestic and international tour operators
Define the customer markets, scope of organised travel, responsible personnel and third-party service arrangements before selecting the operating route.
Legal Advice for Travel & Accommodation Businesses in Vietnam
For tour operators, travel businesses, booking platforms and accommodation providers preparing to open or expand in Vietnam. Duong Tri Law distinguishes organising travel, acting as an intermediary and operating a property, then connects market entry, licensing, premises, personnel and booking responsibilities.
Define the travel, accommodation and customer service model
Accommodation owners and operators
Review the premises, ownership or lease structure and operating responsibilities alongside the specific accommodation model and readiness plan.
Online travel agencies (OTAs) and booking intermediaries
Identify who supplies each service, confirms bookings, collects funds and handles cancellations, refunds or supplier failure.
Match market entry, licensing, premises and booking contract workstreams
Separate activities and market-entry questions
Map tour organisation, agency sales, accommodation and transport instead of treating every tourism business as the same licensing case.
Coordinate premises and operational readiness
Check site and operator records, staffing and relevant specialist work before committing to an opening or accepting bookings.
Test booking and supplier terms
Work through changes, cancellations, no-shows and disruptions. Align customer promises with what hotels, guides and transport partners have agreed.
Tourism risks to identify before launch or customer commitments
- A booking platform should not promise refunds or service continuity that its supplier agreements do not support.
- An overseas investor’s intended activities and operating structure need review before using a domestic business checklist.
Choose the legal service for the identified tourism workstream
Travel and operating procedure review
Use after defining whether the business organises tours, acts as an agent or operates accommodation.
Foreign-investment review
Assess the investor, proposed activities and entry structure alongside the planned travel or accommodation operation.
Booking and supplier contracts
Align customer-facing cancellation and refund terms with hotel, guide, transport and platform responsibilities.
Related platform and transport activities to review
E-commerce & digital platforms
If the business operates online sales or a multi-party transaction platform, review the seller, platform, payment and customer roles.
Transport
If the business directly undertakes transport or retains carriage responsibilities, review the vehicles, carriers, cargo and operating model.
Questions to resolve before the tourism review
Are tour operations and hotel operations reviewed together?
They may interact, but the activities, premises and parties should be identified separately so each relevant workstream is included.
What should an online booking business explain first?
Explain who supplies the service, how booking confirmation works, who collects funds and which party handles changes, cancellations and complaints.
Discuss your tourism or hospitality business in Vietnam
Send a non-confidential summary of the model, parties, stage and intended timing. Duong Tri Law can identify the questions to review and agree the work, required documents and deliverables.